Privacy Policy for 92dadu Pakistan Players

This Privacy Policy is published by 92dadu, the operator of the online gaming platform accessible at 92dadu.click ("92dadu," "we," "us," "our"). We are the data controller in respect of the personal information collected through our platform.

92dadu is a gaming platform built specifically for Pakistani players. When you register an account, make a deposit, place a bet, or contact our support team, you are providing us with personal information. This document explains exactly what information we collect, why we collect it, how we keep it secure, and what choices you have.

If you have questions about this Privacy Policy or about how 92dadu handles your personal data, please contact us at privacy@92dadu.click. We will respond within 5 business days.

92dadu collects personal data in three main ways: information you provide directly, information generated automatically by your use of the platform, and information we receive from third parties (such as payment processors or identity verification services).

Information You Provide Directly

• Registration data: Full name, Pakistani mobile number, email address, date of birth, and password when you create a 92dadu account.
• Identity verification (KYC) documents: CNIC copy, proof of address, or other government-issued ID documents when requested for account verification.
• Payment information: Easypaisa or JazzCash mobile numbers, bank account details (for IBFT transfers), or card details (for Visa/Mastercard deposits) when you make transactions. Full card numbers are processed by our payment partners and are not stored on 92dadu servers.
• Communications: Messages, queries, and complaints you send to our customer support team via live chat or email.
• Responsible gaming preferences: Deposit limits, session alerts, or self-exclusion settings you configure on your account.

Information Generated Automatically

• Device and browser information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, timestamps, and navigation paths within the 92dadu platform.
• Transaction logs: Records of all deposits, withdrawals, bets placed, bonuses claimed, and balance changes on your account.
• Location data: Approximate geographic location derived from your IP address, used for fraud prevention and to verify you are accessing the platform from an eligible location. We do not collect precise GPS location.
• Cookies and tracking technologies: See Section 6 for full details.

Information From Third Parties

• Payment processors (Easypaisa, JazzCash, banks) may confirm transaction status and the registered account holder's name.
• Identity verification service providers may confirm the authenticity of documents you submit for KYC purposes.
• Fraud prevention and anti-money-laundering screening services may provide risk signals associated with a payment method or identity.

92dadu uses your personal data to provide and improve the platform, process transactions, keep your account secure, and meet our legal obligations. Below is a complete list of purposes for which we use personal data.

Account Management

Your registration data is used to create and manage your 92dadu account, authenticate your identity when you log in, and personalise your experience on the platform. Without this data, we cannot operate your account.

Payment Processing

Financial data is used to process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. Transaction records are retained for accounting, dispute resolution, and regulatory compliance purposes.

Identity Verification (KYC) and Age Verification

We are required to verify the identity and age of players before processing withdrawals above certain thresholds and in connection with our responsible gaming obligations. KYC data is used solely for verification purposes and is not used for marketing or profiling.

Fraud Prevention and Security

Technical data, usage data, and transaction data are used to detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited conduct described in our Terms and Conditions. This is a legitimate business necessity and a legal obligation for 92dadu.

Customer Support

When you contact the 92dadu support team, we use your account data and communication history to resolve your query effectively. Support communications are retained for quality assurance and dispute resolution.

Responsible Gaming

Usage and transaction data is monitored to identify patterns that may indicate a player is experiencing gaming-related harm. This allows 92dadu to proactively offer responsible gaming tools or, where necessary, restrict account activity in accordance with our responsible gaming commitments. You can review our full responsible gaming approach at Responsible Gaming.

Platform Improvement

Anonymised and aggregated usage data helps 92dadu understand how players use the platform so we can improve game selection, user interface, performance, and the overall experience. This data does not identify individual players.

Marketing Communications

With your explicit consent, 92dadu may send you promotional emails or SMS notifications about new games, bonuses, and platform updates. You can withdraw consent and unsubscribe at any time by contacting support or using the unsubscribe link in any marketing message. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

92dadu processes personal data on the following legal grounds:

• Contract performance: Processing your registration data, payment information, and game records is necessary to perform the contract we have with you when you create a 92dadu account and use our services.
• Legal obligation: KYC verification, anti-money-laundering checks, age verification, and transaction record-keeping are required by applicable law. 92dadu must carry out this processing regardless of your preferences.
• Legitimate interests: Fraud detection, security monitoring, platform improvement using anonymised analytics, and responsible gaming monitoring are carried out based on 92dadu's legitimate interests in operating a safe, secure, and compliant gaming platform. We have assessed that these interests do not override your privacy rights.
• Consent: Marketing communications by email or SMS are sent only with your explicit consent. You may withdraw this consent at any time.

92dadu does not sell your personal data to any third party. We share personal data only in the following limited circumstances and only with parties that are contractually obligated to protect it.

Payment Processors

When you make a deposit or withdrawal, the necessary financial information is shared with the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or Visa/Mastercard) solely to complete your transaction. These parties process your data under their own privacy policies and are not permitted to use it for any other purpose.

Identity Verification Providers

Where KYC verification is required, your identity documents may be shared with a third-party verification service that cross-references the information against official records. This processing is carried out under strict data processing agreements.

Fraud Prevention and Compliance Services

92dadu uses third-party fraud screening and anti-money-laundering tools. Transaction data and identity information may be processed by these services to generate risk assessments. All such providers are bound by confidentiality obligations.

Game Software Providers

Certain games on 92dadu are provided by third-party game studios. These providers may receive anonymised session data (e.g., bet amounts, game round results) to operate the game mechanics. They do not receive your name, contact details, or financial information.

Legal and Regulatory Authorities

92dadu will disclose personal data to law enforcement, regulatory authorities, or other government bodies when required to do so by law, court order, or to protect the rights and safety of 92dadu, its players, or the public.

92dadu uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site. Here is what you need to know.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit — such as whether you are logged in — the next time you return. Some cookies are essential for the platform to function. Others are used for analytics or personalisation.

Types of Cookies Used on 92dadu

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings, game room selection, and responsible gaming configurations.
• Analytics cookies: Collect anonymised data about how players use 92dadu — which pages are visited most, where players encounter errors, and how long sessions last. This data helps us improve the platform. You can opt out of analytics cookies.
• Fraud prevention cookies: Used to detect suspicious activity such as multiple account creation from a single device. These are part of our security infrastructure and cannot be disabled without compromising account protection.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential or fraud prevention cookies may affect your ability to log in or use certain features of the 92dadu platform. You can also manage cookie preferences through the cookie consent panel available on your first visit to 92dadu.

92dadu retains personal data for as long as necessary to fulfil the purposes for which it was collected, to maintain your account, and to comply with applicable legal obligations. Here is how long we keep different categories of data:

• Account and registration data: Retained for the lifetime of your account plus 5 years after account closure, to comply with anti-money-laundering record-keeping obligations.
• Transaction and bet records: Retained for 7 years from the date of each transaction for regulatory and tax compliance purposes.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for 3 years from the date of the communication.
• Marketing consent records: Retained for 3 years after consent is withdrawn, as evidence of the consent you provided.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely. Individual-level usage data is deleted or anonymised within 24 months.
• Device and technical data: Session-level data is retained for 12 months; fraud-detection records may be retained for up to 5 years.

When data is no longer required, 92dadu securely deletes or anonymises it in accordance with our data deletion procedures.

Protecting your personal information is a core responsibility at 92dadu. We implement a range of technical and organisational security measures appropriate to the sensitivity of the data we hold.

Technical Measures

• SSL/TLS encryption: All data transmitted between your device and the 92dadu platform is encrypted using industry-standard TLS protocols. Look for the padlock icon in your browser's address bar.
• At-rest encryption: Personal data stored on 92dadu servers is encrypted at rest, meaning it is unreadable to anyone who might gain unauthorised access to the underlying storage.
• Two-factor authentication (2FA): 92dadu supports two-factor authentication for player accounts, adding an extra layer of security to your login process.
• Payment data tokenisation: Card payment details are tokenised by our PCI-DSS-compliant payment partners. Full card numbers are never stored on 92dadu infrastructure.
• Intrusion detection: Our systems include active monitoring for unauthorised access attempts, unusual login patterns, and suspicious transaction activity.

Organisational Measures

• Access to personal data is restricted to 92dadu staff who genuinely need it to perform their job functions. All staff with data access are trained in data protection obligations.
• Regular security assessments and penetration testing are conducted on the 92dadu infrastructure.
• We maintain an incident response plan to manage data breaches promptly and to notify affected players if required.

As a 92dadu player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at privacy@92dadu.click. We will respond within 5 business days and resolve most requests within 30 days.

To exercise any of the above rights, email privacy@92dadu.click with "Privacy Request" in the subject line, along with your registered 92dadu username and a description of the right you wish to exercise. We may need to verify your identity before processing the request.

92dadu is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. Our registration process includes a date-of-birth field, and we conduct age verification checks as part of our KYC process.

If 92dadu becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, refund any deposits to their original payment source, and delete the personal data collected. If you are a parent or guardian and believe your child has registered on 92dadu, please contact us immediately at support@92dadu.click so we can take prompt action.

92dadu may update this Privacy Policy from time to time to reflect changes in how we collect or use personal data, changes in applicable law, or improvements to our data protection practices. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered players via email to the address associated with their 92dadu account.
• Display a prominent notice on the platform for at least 30 days following any material change.

Your continued use of 92dadu after a change becomes effective constitutes your acceptance of the updated Privacy Policy. If you disagree with any change, you may close your account by contacting support. We recommend reviewing this page periodically to stay informed about how 92dadu protects your data.

The current version of this Privacy Policy is effective as of 1 June 2025.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 92dadu handles your personal data, please get in touch through any of the channels below.

Complaints Process

If you are not satisfied with how 92dadu has handled your personal data or responded to a privacy request, you have the right to lodge a complaint. Please follow these steps:

1. Email privacy@92dadu.click with the subject line "Privacy Complaint" and a full description of your concern.
2. 92dadu will acknowledge your complaint within 24 hours and provide a substantive response within 5 business days.
3. If you remain unsatisfied after our response, you may escalate your complaint by emailing compliance@92dadu.click with "Escalated Privacy Complaint" in the subject line.
4. Our compliance team will provide a final response within 10 business days.

We take all privacy complaints seriously and will do our best to resolve them quickly and fairly.